FAQ

Frequently Asked Questions (FAQ)

1. What kinds of products do you sell?

We specialize in treatment-focused pet products that support your pet’s health and wellness. Our selection includes skin care treatments, joint support supplements, digestive aids, calming solutions, and more for both cats and dogs.

2. Are your products safe for all pets?

Yes, safety is our top priority. We carefully vet every product we carry, ensuring they are made with high-quality, pet-safe ingredients. However, we always recommend consulting with your veterinarian before introducing any new treatment to your pet’s routine.

3. How do I know which product is right for my pet?

Each product on our site includes a detailed description, usage instructions, and key benefits. If you’re unsure, feel free to contact our support team—we're happy to help guide you based on your pet’s specific needs.

4. Do you offer products for both dogs and cats?

Yes! We offer treatment products designed specifically for dogs, cats, and in some cases, both. Be sure to check the product details to ensure it's the right fit for your pet.

5. Where do you ship to?

We currently ship across [insert your shipping regions—e.g., the U.S., Canada, or worldwide]. Shipping options and times may vary depending on your location.

6. How long does shipping take?

Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location. You’ll receive a tracking number once your order is on its way.

7. Can I return or exchange a product?

We want you to be completely satisfied. If you’re not happy with your purchase, please contact us within 14 days of receiving your order. We’ll be happy to assist with returns or exchanges, provided the item is unused and in its original packaging. See our Return Policy for more details.

8. Is my payment information secure?

Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your personal and payment information at all times.

9. How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing support@thepetcompany.shop. We aim to respond to all inquiries within 24 hours.

10. Do you offer discounts or promotions?

Yes! Be sure to sign up for our newsletter to receive exclusive offers, discounts, and pet wellness tips. We also run seasonal promotions—keep an eye on our homepage and social media for updates.